We do not usually re-stock items that have sold out unless we decide to give our customers another chance to get what they really like, so there will be a slight chance but with no guaranteed. In the cases when we release limited edition items, It will be less likely to be re run.
We have a detailed sizing chart listed with every item. You can use the sizing guide to measure similar items you have at home and compare these measurements. Please be aware of the fabric make up of an item when you are purchasing.
If you are purchasing a more rigid fabric it will feel to fit much tighter even though the measurements are true to specification. On the flip side - if it is a fabric that has more stretch it will feel to fit looser. If you are unsure regarding a particular fit or have any questions please contact us at our FB messenger here
Once you’ve completed your online order you will receive an order confirmation e-mail from us. Please check your details carefully to ensure they are correct. If any details are incorrect please contact us immediately at firstname.lastname@example.org.
If you never receive an order confirmation e-mail from us within 24 hours of placing your order, please check your Spam or Junk folder in case our emails are going there. It may also because of incorrect email address registered with your name. Please check your account details to ensure your e-mail address has been entered correctly.
Email us immediately about your cancellation request at email@example.com and We will be charging you for a 5% cancellation fee. Please note that In the case when your order has already been dispatched, the order cannot be canceled but you can return the items to us and request for refund.
If your e-mail address or password is not working, double check that you are using the same e-mail address and password that you used when you first created your account. If you do not remember your password, enter your e-mail address in to the 'Forgot Your Password?' box on the log-in page and we'll send you an e-mail to remind you what your password is.
Yes, all you need to do is log-in to your Dr Mister account and edit them at https://drmister.com/account/ you can edit your contact information, manage your addresses and change your password.
We use DHL eCommerce/ City-link Express to deliver all local orders, Motorex for Same day delivery Around Johor Bahru, and DHL EXPRESS for the rest of the world.
When your order is shipped, you will receive an e-mail with a tracking reference and the courier service provider we used to shipped the order.
Please allow a couple of hours for the tracking detail to register in the system before tracking it because information will not be available immediately.
Shipping fees calculator is available on the cart page when you check out. Kindly use it for an accurate quotation for shipping fees.
Duties and sales taxes are import charges that are a part of government policy for your country. Your country will dictate the charges that are payable by the consumer when importing foreign goods. Sales Taxes are present in most economies and are generally included in the sale price of an item at your local retail store. When purchasing online, the government collects that tax on the way into the country - the seller has not paid them the sales tax because the state of origin is different from the state of destination. Duties are a government charge for importing goods from a foreign place. These are in place as a disincentive to purchase offshore made goods and encourage local spending. Therefore, this charge is the responsibility of the customer (importer) and not Dr Mister (exporter).
All online orders placed during business days are dispatched within 1-2 business days after payment confirmation. As for orders placed after 12pm on Friday or during the weekend, please allow the order to be dispatched the following Monday.
Delivery time is measured from when your order is dispatched and does not include any hold ups that may occur due to local custom procedures. Kindly make sure there there is someone to collect the parcel from your doorstep to avoid any delay.
Domestic Shipping = 2- 4 business days.
International Express Shipping = 2 - 4 business days.
International Standard Shipping = 5 - 7 business days.
We accept payment by Direct Bank Transfer(Public Bank), Billplz (FPX online transfer) and Paypal for all the local orders. As for International Order, Paypal is the only option for payment.
we will accept returns for any reason - sizing, colour, or if you've simply changed your mind.
You must return your item(s) within fourteen (14) days of receiving your order. The return must come back in retail quality - unwashed, unworn and with original tags. Please note, that return shipping costs are at the expense of the customer. If your return does not meet our requirements, we will let you know and you will be responsible to pay for the return shipping to receive the garment again.
On sale item will not be accepted for any returns or exchanges.
In the case of faulty items, you can receive a refund. Faulty items must be sent back to Dr Mister, and we will approve the fault before issuing a credit or refund inclusive of the shipping fees.
Return shipping costs are at the expense of the customer. We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance. Any exchanges will be sent back to you FREE of charge.
If the item being returned is faulty Dr Mister will credit a standard cost of shipping back to the customer. We recommend using an economy post service.
We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure.
We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of Dr Mister and will be judged in a reasonable way.
When you return an item, you will be credited for the value of the item you have returned. Normal shipping charges will apply when ordering a new item.
However, any duties and taxes due on delivery will be payable by the customer. These are charged by your local customs authority and are not in the control of Dr Mister
Imaginate Global Sdn Bhd
17-01, Jalan Austin Heights 8/1, Taman Mount Austin, 81100, JB, Malaysia
Kindly remark your Order number #XXXX and exchange info on the consignment note.