Frequently Asked Questions
We do not usually re-stock items that have sold out unless we decide to give our customers another chance to get what they really like, so there will be a slight chance but with no guaranteed. In the cases when we release limited edition items, It will be less likely to be re run.
We have a detailed sizing chart listed with every item. You can use the sizing guide to measure similar items you have at home and compare these measurements. Please be aware of the fabric make up of an item when you are purchasing.
If you are purchasing a more rigid fabric it will feel to fit much tighter even though the measurements are true to specification. On the flip side - if it is a fabric that has more stretch it will feel to fit looser.
Yes you can, but it's subjected to a 10% transaction fees that we have to pay to our payment provider for refunding order.
The transaction fees will be deducted from your refund amount.
Poslaju/NinjaVan to deliver all local orders
Teleport/DHL Express for the rest of the world.
We will make sure we use the safest and fastest courier services.
All online orders placed during business days are dispatched within 1-2 business days after payment confirmation.
As for orders placed after 12pm on Friday or during the weekend, please allow the order to be dispatched the following Monday.
Delivery time is measured from when your order is dispatched and does not include any hold ups that may occur due to local custom procedures. Kindly make sure that there is someone to collect the parcel from your doorstep to avoid any delay.
Domestic Shipping = 2- 4 business days.
International Express Shipping = 2 - 4 business days.
International Standard Shipping = 5 - 7 business days.
*Please note that the estimated delivery time only applies for normal delivery without complication.
When your order is fulfilled, you will receive an e-mail/sms with a tracking reference and the courier service provider we used to shipped the order.
Please allow a couple of hours for the tracking detail to register in the system before tracking it because information will not be available immediately.
Please also note that once the parcel is passed over to courier service, the handling of the parcel is out of our management.
Shipping fees calculator is available on the cart page when you check out. Kindly use it for an accurate quotation for shipping fees.
Duties and sales taxes are import charges that are a part of government policy for your country. Your country will dictate the charges that are payable by the consumer when importing foreign goods.
Sales Taxes are present in most economies and are generally included in the sale price of an item at your local retail store. When purchasing online, the government collects that tax on the way into the country - the seller has not paid them the sales tax because the state of origin is different from the state of destination.
Duties are a government charge for importing goods from a foreign place. These are in place as a disincentive to purchase offshore made goods and encourage local spending.
Therefore, this charge is the responsibility of the customer (importer) and not Dr Mister (exporter).
As long as it’s within 7 days (upon receiving) and it’s not a sale item, we can exchange for you. Make sure the tag is still on and the product is not washed or damaged. Kindly send back to us. Please also note that shipping fees will be charged before exchange.
We accept payment by:
- Stripe (Credit/Debit Card)
- Billplz (FPX Online Transfer) Malaysia Only
- GRABPAY(Grabpay&Paylater) Malaysia Only
- ATOME (3 interest-free Instalment Credit/Debit Card)
If your e-mail address or password is not working, double check that you are using the same e-mail address and password that you used when you first created your account.
If you do not remember your password, enter your e-mail address in to the 'Forgot Your Password?' box on the log-in page and we'll send you an e-mail to remind you what your password is.